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Polar Help Desk Free

This programme is presented to you by:

E-mail:submissions [at] polarsoftware [dot] com
Phone:+ 385 21380770
Facsimile:+ 385 21380770
Website:www.polarsoftware.com
Category:Business / Helpdesk & Remote PC
4.1
2007-02-19
9.49 MB
Win 2000 / XP / 2003
Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Micro
Languages:English
0 in March / 124 in total
 

Rating: 2.62/10 (16 votes cast)

 
Polar Help Desk Free

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.

Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models

Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk

 

Update-Infos for Polar Help Desk Free

Here you can subscribe for the update infos for this programme. You will then receive an e-mail notice each time an update has been submitted for this programme.

In order to subscribe for the update infos, please enter your e-mail address below. You will then receive an e-mail with a link, which you need to click in order to confirm you subscription.

You can unsubscribe from the list at any time. For this purpose, you will find a link at the end of each update info e-mail.

This service is completely free of charge for you.

Subscribe for update infos
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