Voicent Predictive Dialer
This programme is presented to you by:
1700 Wyatt Drive, Suite 9
95054 Santa Clara
United States
E-mail: | shareware [at] voicent [dot] com |
Phone: | 408-725-7578 |
Facsimile: | 360-323-0378 |
Website: | www.voicent.com |
Category: | Communications / Telephony |
Version: | 9.0.5 |
Release date: | 2013-10-23 |
Size: | 403 KB |
OS: | Win XP / Vista |
Requirements: | Windows OS |
Languages: | English |
Downloads: | 0 in April / 82 in total |
Rating: 2.11/10 (9 votes cast)
AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through a SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.
AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up. If it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can automatically dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.
The key features of this program's Predictive Dialing mode include:
-No telephony hardware or phone line required.
-Calls can be made through Skype.
-Agents can work remotely, such as at home.
-Screen pop-up will automatically contain all information about the customer on the current call.
-Skip answering machines or leave messages automatically.
-Record phone conversations.
-Save notes about the phone call.
-Easy agent call report.
-Supports multiple phone lines and multiple agents
Semi-automatic Dialing Key features include:
-Dial a phone number, transfer the call to another number, play a pre recorded message or record the conversation, all by the press of a single key.
General features include:
-Easy to use spreadsheet interface, a do not call scrubber along with easy importing and exporting of a call list.
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This service is completely free of charge for you.