Deutsch
EnglishPolar Help Desk Free
Dieses Programm wird Ihnen präsentiert von:
Put Supavla 1
21000 Split
Croatia
| E-Mail: | submissions [at] polarsoftware [dot] com |
| Telefon: | + 385 21380770 |
| Telefax: | + 385 21380770 |
| Website: | www.polarsoftware.com |
| Kategorie: | Büro / Helpdesk & Remote PC |
| Version: | 4.1 |
| Release-Datum: | 19.02.2007 |
| Größe: | 9,49 MB |
| Betriebssystem: | Win 2000 / XP / 2003 |
| Anforderungen: | Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Micro |
| Sprachen: | Englisch |
| Downloads: | 2 im April / 126 insgesamt |
Bewertung: 2,62/10 (16 Stimmen abgegeben)
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
Hier können Sie die Update-Infos für dieses Programm abonnieren. Sie erhalten dann zukünftig eine Benachrichtigung per Email, sobald ein Update zu diesem Programm eingetragen wurde.
Um die Update-Infos zu abonnieren, tragen Sie nachfolgend Ihre E-Mail-Adresse ein. Sie erhalten dann eine E-Mail mit einem Link, über den Sie das Abo bestätigen müssen.
Sie können die Update-Infos jederzeit wieder abbestellen. Hierzu finden Sie am Ende jeder E-Mail mit Update-Infos einen entsprechenden Link.
Dieser Service ist für Sie vollkommen kostenlos.
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